Booking requests - Making a booking through the website does not require payment and sends a booking request for review. After review, a booking confirmation and payment request/invoice will be sent. Booking is not finalized until payment is received.

3 day booking - Default booking window is 3 days. This allows flexibility if you would like to pickup rentals early or drop off the day after your event. You can also pickup and drop off rentals the same day if you prefer. We will communicate with you the week of your booking to coordinate pickup and drop off times and locations. 

Rental pickup & return - Client will be responsible for picking up and returning rental items unless delivery is requested. We will reach out to you to confirm the pickup and drop-off location and times.

Delivery & setup - Delivery or delivery with setup are available for an additional fee. If you are interested in delivery or setup, please contact us. Price varied depending on rental items and location. (Rentals that include delivery and setup are noted in product descriptions.) 

Assembly - Some rental items will require assembly. Client is responsible for assembly and setup. All parts and instructions will be included, and products requiring assembly will be noted. If you have questions, please reach out to us. 

Last-minute bookings - Bookings less than 10 days cannot be made on the website. If you need a booking within that time, please contact us. Last-minute bookings may be subject to additional fees.

Cancellations - Cancellations made 7 days or more before the scheduled booking date will receive a full refund. Cancellations made less than 7 days prior to the booking date are non-refundable. If there is a change to the event date due to weather or other extreme circumstances, we will make every effort to reschedule to another available date. 

Looking for something not listed on the website? If you are looking for a particular item or variation that we do not have listed as available on the website, please reach out to us.